Technology expertise
Northstar helps utilities make technology choices that work across customer service, field operations, finance, data, and the enterprise—not just in a demonstration.
Utility technology succeeds when it is connected to the people, processes, data, governance, and implementation discipline required to make it work in the real world.
01
Customer service, billing, rates, credit and collections, service orders, payments, integration, and the operational decisions that connect the full customer lifecycle.
Focus areas
02
AMI strategy, CIS and MDM integration, operational impacts, data readiness, and the change management required to turn meter data into better service and decisions.
Focus areas
03
Digital billing, payments, vendor selection, CIS integration, print and mail coordination, and customer experience improvements that support adoption.
Focus areas
04
Field service, work management, scheduling and dispatch, mobile technology, and the connections between field teams, customer operations, and enterprise systems.
Focus areas
05
Self-service, usage, account management, payments, notifications, and customer experience design that makes utility interactions clearer and easier.
Focus areas
06
Finance, procurement, HR, asset management, integration, and enterprise transformation with a practical view of operational dependencies and delivery risk.
Focus areas
A connected perspective
Northstar brings a cross-functional view to technology programs—helping leaders evaluate the implications for customers, field teams, finance, IT, and the people responsible for operating the future state.
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From early strategy through selection, implementation, testing, and readiness, Northstar can help your utility move forward with confidence.
