Services

From strategic direction to disciplined delivery.

Northstar provides independent, senior-level consulting across the decisions and delivery work that shape successful utility transformation.

Focused expertise across the transformation lifecycle.

Utilities need more than a plan. They need a partner who can connect strategic choices to operational realities, technology decisions, implementation discipline, and measurable readiness.

Strategy & Advisory

Executive advisory, technology roadmaps, business cases, alternative analysis, transformation planning, risk assessment, and governance guidance.

What this enables

Clear priorities and decision criteria
A practical transformation roadmap
Governance aligned to the work ahead

Assessment & Planning

Needs, operational, skills, and technology assessments with current/future-state analysis, gap analysis, and implementation readiness.

What this enables

A shared view of the current state
Gaps and dependencies made visible
A grounded basis for planning

Procurement & Vendor Selection

Requirements, RFP consulting, proposal evaluation, demonstrations, reference checks, TCO analysis, and contract negotiation support.

What this enables

Requirements that reflect real operations
A defensible evaluation process
A vendor decision made with confidence

Business Process Transformation

Business process re-engineering, Meter-to-Cash optimization, customer service transformation, and organizational readiness.

What this enables

Processes designed for the future state
Operational ownership of change
Improved customer and workforce experience

Implementation & Program Management

Project management, implementation oversight, PMO guidance, governance, vendor management, executive reporting, and stabilization.

What this enables

A program structure that supports decisions
Clear visibility into risk and progress
Leadership through stabilization

Quality Assurance & Testing

Independent QA, testing management, UAT, integration and regression testing, defect management, and go-live readiness.

What this enables

Independent visibility into quality and risk
Testing that reflects business reality
A more confident go-live decision

Training & Readiness

Training strategy, role-based readiness, knowledge transfer, go-live preparation, and post-go-live support.

What this enables

Teams prepared for new ways of working
Knowledge transfer that supports adoption
A stronger transition into operations

Flexible engagement

Engage Northstar where it matters most.

Northstar can serve as an executive advisor, subject matter expert, project leader, QA advisor, or hands-on extension of your team.

Executive advisor

A trusted, independent perspective for high-stakes decisions and transformation direction.

Subject matter expert

Focused expertise for a defined decision, assessment, procurement, or delivery challenge.

Project leader

Direct leadership for programs, workstreams, governance, and implementation execution.

QA advisor

Independent oversight for quality, testing, readiness, and risk management.

Start a conversation

Bring experienced utility perspective to the work ahead.

Whether you need executive counsel, a focused assessment, or hands-on program leadership, Northstar can engage at the point where experienced perspective has the most value.

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