01
Strategy & Advisory
Executive advisory, technology roadmaps, business cases, alternative analysis, transformation planning, risk assessment, and governance guidance.
Independent utility management & technology consulting
Utility Expertise. Strategic Direction. Practical Results.
Northstar provides independent utility consulting from strategy and assessment through procurement, operational transformation, implementation, and quality assurance.
From strategy to execution
Transformation succeeds when direction meets disciplined delivery.
Successful utility transformation requires understanding operations, aligning people and processes, selecting appropriate technology, managing risk, and executing effectively.
01
Advise
Clarify the decision
02
Assess
Understand the current state
03
Select
Choose with confidence
04
Transform
Align operations
05
Implement
Lead the work
06
Assure
Validate readiness
Services
Senior-level guidance for the decisions and delivery that matter.
Northstar works across the full utility transformation lifecycle, bringing objective perspective and practical involvement where it has the most value.
02
Assessment & Planning
Needs, operational, skills, and technology assessments with current/future-state analysis, gap analysis, and implementation readiness.
03
Procurement & Vendor Selection
Requirements, RFP consulting, proposal evaluation, demonstrations, reference checks, TCO analysis, and contract negotiation support.
04
Business Process Transformation
Business process re-engineering, Meter-to-Cash optimization, customer service transformation, and organizational readiness.
05
Implementation & Program Management
Project management, implementation oversight, PMO guidance, governance, vendor management, executive reporting, and stabilization.
06
Quality Assurance & Testing
Independent QA, testing management, UAT, integration and regression testing, defect management, and go-live readiness.
07
Training & Readiness
Training strategy, role-based readiness, knowledge transfer, go-live preparation, and post-go-live support.
Technology expertise
Technology decisions grounded in utility operations.
Practical expertise across the systems that connect customers, field teams, finance, and the enterprise.
CIS & Meter-to-Cash
Customer service, billing, rates, credit and collections, service orders, payments, and integration.
AMI
Strategy, CIS/AMI integration, MDM, operational impacts, and readiness.
EBPP
Digital billing, payments, vendor selection, CIS integration, print/mail, and customer experience.
Mobile Workforce Management
Field service, work management, scheduling and dispatch, mobile technology, and CIS integration.
Customer Portals
Self-service, usage, account management, payments, notifications, and customer experience.
Utility ERP
Finance, procurement, HR, asset management, integration, and enterprise transformation.
Why Northstar
Independent perspective. Practical partnership.
Independent
Advice centered on your utility’s objectives—not a particular technology or vendor.
Experienced
Senior-level utility management, operational, and technology expertise.
Practical
Recommendations grounded in real-world utility operations and implementation.
End-to-end
Support from strategy and procurement through implementation, testing, training, and stabilization.
Flexible
Engage Northstar as an executive advisor, SME, project leader, QA advisor, or hands-on extension of your team.
Our approach
Your Objectives. Our Experience. One Team.
Northstar brings a structured, collaborative approach that keeps decisions connected to delivery.
- 01
Listen
Understand objectives and challenges.
- 02
Assess
Evaluate operations, processes, technology, capabilities, and risks.
- 03
Define
Establish future-state requirements, priorities, and roadmap.
- 04
Select
Objectively evaluate technologies and vendors.
- 05
Transform
Improve processes, roles, and operating practices.
- 06
Implement
Provide experienced project and program leadership.
- 07
Assure
Assess progress, risk, quality, testing, and readiness.
Insights
Perspective for the work ahead.
Northstar’s point of view on utility transformation, technology decisions, and the operational work that makes change stick.
Utility transformation field notes
Start a conversation
Let’s Talk About Your Utility’s Next Challenge.
Navigating a complex utility transformation? Let’s discuss where you are, where you’re trying to go, and how Northstar Utility Partners can help you get there.
Talk With Northstar